Privacy Policy – Superframe

Effective Date: [02/10/2025]

At Superframe, we are committed to protecting your privacy and ensuring that any personal information you provide is handled responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information when you interact with us:

• Name, company name and contact details (such as phone number and email address)

• Address and site details for quotations, deliveries or installations

• Enquiry details submitted via our website, email or telephone

• Information relating to products and services you request from us (e.g. windows, doors, conservatories, aluminium systems, Guardian Warm Roofs, glass and sundries)

• Technical information such as IP address, browser type and how you use our website

2. How We Use Your Information

We only use your information for legitimate business purposes, including:

• Responding to your enquiries and providing quotations

• Processing orders and managing deliveries to site

• Supplying products and arranging installations

• Providing aftersales support and warranty information

• Sending important service or policy updates

• Improving our website and services

3. Sharing Your Information

We do not sell your information. We may share it only when necessary:

• With trusted suppliers and couriers to deliver your products or services

• With regulatory bodies where legally required (e.g. CERTASS certification)

• With professional advisors (e.g. accountants or legal services) for business purposes

4. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes set out above or to meet legal, tax or regulatory requirements.

5. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of your information where legally applicable

• Object to or restrict the processing of your information

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to improve user experience, analyse website traffic and monitor marketing performance. You can control cookies through your browser settings.

7. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Superframe
9 Henson Close
Kettering
NN16 8PZ

📞 01536 411418
✉️ info@super-frame.co.uk